Last Updated: December 30, 2025
Roamio is designed with privacy as a core principle. Your travel data stays on your device and is encrypted. This policy explains what data we collect, how we use it, and your rights.
Important: This data is encrypted using AES-GCM encryption and stored in your device's secure storage. We cannot access this data.
The App maintains an append-only audit log stored locally on your device to help you track changes to your travel records for tax and visa compliance purposes. This log records:
Important: Audit logs are stored locally on your device and synced via iCloud if sync is enabled. They are designed to be append-only for legal compliance and cannot be individually deleted. Logs are included in data exports and deleted when you delete the app or clear all data.
The App uses location services to automatically detect country changes. Location data:
Important: Background location access is requested only to detect country changes when the app is not active. You can disable this in Settings.
The App may request access to:
Photos and scans:
The App may send local notifications for:
Notifications are generated on-device and do not involve external servers.
If enabled, the App syncs your data via iCloud using CloudKit and iCloud Drive:
When Automatic Updates are enabled, the App periodically contacts Skylake Labs Pte Ltd servers to download updated visa rules, Schengen configurations, and tax residency thresholds. These requests use standard HTTPS connections, which inherently expose your IP address to the server. No additional device information, user identifiers, or personal data is transmitted. Your travel history, passport data, and document scans are not transmitted during this process. You can disable Automatic Updates in Settings → Visa Rules Database → Automatic Updates, after which the App will only check for updates when you manually request it.
We do not collect analytics or automatically send crash reports to Skylake Labs Pte Ltd. The Diagnostics Manager can generate crash logs and redact sensitive patterns, but these files remain on your device unless you choose to export or share them with us. If we ever introduce optional analytics, we will prompt you first and limit it to anonymous technical data (device model, OS version, crash logs) that excludes personal information, travel history, passport data, or location.
Important: By default, no analytics or crash data is transmitted to Skylake Labs Pte Ltd. Sharing occurs only when you enable Automatic Updates or manually send diagnostics or support emails, as described in this policy.
The App uses limited third-party services:
We do NOT use:
If you contact us at roamio@skylakehq.com for support or to request features, we receive the information you choose to share (such as your name, email address, message content, attachments, and any diagnostic files you include). We use this information to respond, troubleshoot issues, improve the App, and maintain records of our correspondence. Messages are processed by our email and productivity providers and are retained for up to 24 months, unless a longer period is required by law or needed to resolve an ongoing issue. You can request deletion of prior communications at any time by emailing us with the details of your request.
The App allows you to export travel history, visa records, and diagnostics files for your own records. These exports remain on your device or the destination you choose (e.g., Files, email) until you share or delete them. If you send an export to Skylake Labs Pte Ltd for troubleshooting, we will process it only for that purpose, restrict access to authorized personnel, and delete it once the support request is resolved unless retention is required for legal reasons.
We protect your data using:
You have the right to:
To exercise privacy rights relating to data held by Skylake Labs Pte Ltd (for example, support communications or diagnostic files you shared with us), email roamio@skylakehq.com with the subject line "Privacy Request" or write to the address listed below. We will respond within 30 days and may request additional information to verify your identity.
Your data is retained:
How to delete your data:
Support communications and diagnostic files you share with Skylake Labs Pte Ltd are stored securely, restricted to authorized personnel, and deleted within 24 months after the ticket is closed unless a longer retention period is required by law.
We do not have access to your on-device data, so we cannot delete it remotely. All locally stored data remains under your control.
The App is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete the information and disable the account or support ticket.
Your on-device data stays on your device. If you enable iCloud sync or Automatic Updates, data (or technical metadata associated with the update request) may be processed by Apple or Skylake Labs Pte Ltd service providers located in Singapore or other countries. When we transfer data, we rely on Apple's platform safeguards, contractual protections (such as Standard Contractual Clauses where applicable), and access controls to protect your information.
We may update this Privacy Policy from time to time. Continued use after changes constitutes acceptance of the new policy.
For privacy questions or rights requests, contact our data protection team at:
Email: roamio@skylakehq.com
Mail: Data Protection Officer
Skylake Labs Pte Ltd
Singapore
Include your contact details and any supporting information so we can verify your identity and respond promptly.
Because all your data is stored locally on your device and encrypted, we do not have access to it. In the unlikely event of a security vulnerability in the App itself, we will:
You are responsible for:
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
To submit a CCPA request, email roamio@skylakehq.com with the subject line "CCPA Request" or write to us at the address below. We will verify your identity, respond within 45 days, and allow authorized agents to act on your behalf with written permission or power of attorney documentation.
For users in the European Union or United Kingdom, Skylake Labs Pte Ltd is the data controller for personal data processed outside your device (such as support communications and remote update metadata). Our lawful bases include:
Data Protection Officer / Privacy Contact: roamio@skylakehq.com
Registered office: Skylake Labs Pte Ltd, Singapore
You have the right to access, rectify, erase, restrict, or port your data, to object to processing based on legitimate interests, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority. Because most data remains on your device, exercising many of these rights can be done directly within the App; contact us for any data we process on our systems.